Refund & Cancellation Policy
We want you to be completely happy with your purchase from chimanda. If something isn't right, we'll make it right.
30-day returns
You may return any item within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached.
How to start a return
1. Email contact.shinny.llc@gmail.com with your order number and the item(s) you wish to return.
2. We'll reply within 1 business day with a return authorization and the return address.
3. Ship the item back to us. Once we receive and inspect it, we'll confirm your refund by email.
How and when you get your refund
- Refunds are issued to your original payment method through our payment processor, Stripe.
- We process refunds within 5–10 business days of receiving your return.
- Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement.
- Original shipping costs are refunded when the return is due to our error (damaged, defective, or incorrect item).
Order cancellation
You may cancel an order free of charge at any time before it ships — email contact.shinny.llc@gmail.com with your order number and we'll cancel it and issue a full refund immediately. Once an order has shipped, it can no longer be cancelled, but you can return it under the 30-day policy above.
Exchanges
Need a different size or color? Start a return as described above and mention the exchange — we'll ship the replacement as soon as we receive your return, at no extra shipping cost.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or not what you ordered, contact contact.shinny.llc@gmail.com within 7 days of delivery with a photo. We'll send a free replacement or issue a full refund — including all shipping costs — with no need to return the item unless we ask.
Non-returnable items
Gift cards and items clearly marked "final sale" at checkout cannot be returned.
Late or missing refunds
If 10 business days have passed since we confirmed your refund and it hasn't appeared, first check with your bank or card issuer, then contact contact.shinny.llc@gmail.com and we'll trace it with our payment processor.
Disputes
If you're unhappy with a charge, please contact us at contact.shinny.llc@gmail.com before opening a dispute with your bank — we resolve almost every issue within 1 business day, which is faster than the chargeback process.
Contact
SHINNY LLC
212 N 2ND ST STE 100, Morocco
Email: contact.shinny.llc@gmail.com · Phone: —