Shipping Policy
Processing time
Orders placed on chimanda.shop are processed and handed to the carrier within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive an email confirmation when your order is placed and another with tracking when it ships.
Shipping methods & delivery estimates
- Standard shipping: 3–7 business days after dispatch
- Express shipping: 1–3 business days after dispatch
Exact rates and available methods are shown at checkout before you pay. Delivery times are estimates and can vary during holiday periods or carrier disruptions.
Where we ship
We currently ship domestically within Morocco and to selected international destinations shown at checkout. If your country isn't listed, email contact.shinny.llc@gmail.com and we'll try to arrange delivery.
International orders, customs & duties
International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.
Tracking
Every order includes tracking. Use the link in your shipping confirmation email or the Track Order page at chimanda.shop/track-order.
Wrong address & address changes
Please double-check your shipping address at checkout. If you spot a mistake, contact contact.shinny.llc@gmail.com immediately — we can update the address at any time before the order ships.
Lost, stolen, or delayed packages
If tracking shows no movement for 7 days (domestic) or 21 days (international), or a package is marked delivered but hasn't arrived, contact contact.shinny.llc@gmail.com. We'll open an investigation with the carrier and send a replacement or a full refund for confirmed lost shipments.
Contact
SHINNY LLC
212 N 2ND ST STE 100, Morocco
Email: contact.shinny.llc@gmail.com · Phone: —